Reference Books

Beginner's Guide to Crystal Reports 2013 Third Edition is a useful guide for learning Crystal Reports versions XI, 2008, 2011 and 2013. The Beginner's Guide to Crystal Reports 2013 is a simple-to-follow guide for first-time users. With an established data source connection, learning and using Crystal Reports 2013 is as easy as using Microsoft Excel. Includes updated color screen shots and examples to guide users every step of the way. Learn how to setup a data connection, examine a data structure, create a new report, add data fields, format a report, add pictures, charts and create formulas. See how to filter data, setup user parameters and create a summary report with drill-down features. This book demystifies the complexity of using Crystal Reports and presents it as a user-friendly application. This is currently used in corporate training to teach non-programmers how to extract system data and create basic reports.

Building a Citadel is a top-down, bottom-up approach at optimizing the focus, process, and structure of an organization. This process-oriented book outlines the fundamental tools for building organizational discipline and the precision of deploying performance-driven initiatives.


The strategic guide to lean provides a top-down optimization of the core structures and processes of an organization. Optimizing the structural framework provides big dividends and resolves most of the tactical and operational inefficiencies. Achieving organizational discipline, focus and precision start at the strategic level and require a tactical infrastructure to swiftly respond to dynamic changes in the market arena and enhance operational readiness. Before deploying lean at the operational level, make certain that the strategic and tactical level infrastructure are optimized.

Lean and Performance Drive contains helpful methods for supervisors to build a performance-driven workforce. The book outlines the key components for establishing the foundation to a lean environment and a performance-driven work force.


This is a compilation of implementation methods and procedures used at various industries. Small mom-and-pop businesses to large Fortune 100 companies applied these methods to establish performance standards, focus on process compliance, implement high-impact improvements and provide objective performance feedback.‚Äč